Organizational Goals Analysis of The Managerial Role in...

The discussion here will be held around North east based claims company We Can Group. To understand this analysis and what it will hold, we need do define organisation itself and why are they created. As Bratton et al. (2010, p. 279) defines ‘organizations are created to produce goods or services to pursue dominant goals that individuals acting alone cannot achieve.’ As well, this company was created for the same reason, to provide service to customer/consumer. Moreover, services they provide are different from what people usually imagine, but without industry of claims, people would be paying for goods and companies interest in relation to goods, with no possible way to get the interest back. However, like any company in any industry,†¦show more content†¦Therefore, managers have to work towards their staff needs and as Pettinger (2007, p. 8) demonstrates ‘achieving things for people is based on perceptions and understanding of expectations, assurance and permanence which, together with the delivery of good quality products and services, all add up to immediate and enduring confidence.’ By all means, a good manager will always be trying to make everything that is in his power to raise the satisfactory of the staff he is supervising. However, raising the satisfactory of the staff is not the only criteria managers have to raise. In their plan of activity, as in any organisation, there has to be involved profit making. Managers have to be interested in growing the organisational profit and to see the potential of companies growth. Furthermore, organisational profit is not only counted in its revenue. As Pettinger (2007, p. 10) explains, there are a variety of factor in defining the organisational profit and the main is ‘increasing organisational reputation and confidence, as a result of the ways in which products and services are delivered, as well as attention to absolute expectations in meeting product and service volume and quality demands.’ Analysing this statement, we can see that the main focus is to expand the company by detecting the lack of skills in customer service skills and identifying the training which needs to be provided, in order to reach theShow MoreRelatedAn Analysis Of Employee Training And Career Development1134 Words   |  5 PagesAn Analysis of Employee Training and Career Development The role of training is based on providing the specific skill sets and operational abilities to increase performance standards for an organization. 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